Can’t press forgot password. Unable to log in.

You are here:

The most common reason users can’t press the Forgot Password link to reset their password is due to the phone’s Font Size and/or Display Size being too large and causing elements to sit on top of each other like this:

To reduce your font and display size, please follow these instructions depending on whether you’re using Android or iOS:

Android:

Change font size

To make your font size smaller or larger:

  1. Open your device’s Settings app Settings app
  2. Tap Accessibility, then tap Font size
  3. Use the slider to choose your font size

The font size setting doesn’t apply to the Google Chrome app, which has its own text scaling control.

Change display size

To make items on your screen smaller or larger:

  1. Open your device’s Settings app Settings app
  2. Tap Accessibility, then tap Display size
  3. Use the slider to choose your display size

iOS:

Change the font size

  1. Go to Settings > Display & Brightness > Text Size.
  2. Drag the slider to select the font size you want.

Adjust the font even further

  1. Go to Settings > General > Accessibility > Larger Text.
  2. Tap Larger Accessibility Sizes for additional font options.
  3. Drag the slider to select the font size you want.

Making the text too large might make it hard to tap buttons or other functions within apps. Go back to your settings and adjust the font size as needed.

Was this article helpful?
Dislike

We use cookies to give you the best online experience. By agreeing you accept the use of cookies in accordance with our cookie policy.

Privacy Settings saved!
Privacy Settings

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. Control your personal Cookie Services here.

These cookies are necessary for the website to function and cannot be switched off in our systems.

In order to use this website we use the following technically required cookies
  • wordpress_test_cookie
  • wordpress_logged_in_
  • wordpress_sec

For perfomance reasons we use Cloudflare as a CDN network. This saves a cookie "__cfduid" to apply security settings on a per-client basis. This cookie is strictly necessary for Cloudflare's security features and cannot be turned off.
  • __cfduid

Decline all Services
Accept all Services